Reference

Legal Terms That Cover Your Account

This page sets out the legal terms, wallet rules and account conditions behind a betjini account, written in plain English rather than dense legal phrasing.

Account termsWallet rulesAge eligibilityLocal law applies
betjini Legal Terms That Cover Your Account
HOW WE HANDLE DATA

Your Data, Cookies and Account Security

We keep account records because payments, disputes and legal duties all need a trail. Your profile details, wallet transaction history and login records are held for as long as your account is active and for the period afterwards that our legal and accounting obligations require. Cookies do the practical work on the site: keeping you signed in between pages, remembering your language and device preference, and letting us see which screens fail so we can fix them. You can clear or block them in your browser, though staying signed in will stop working if you do.

What we collect

Registration details, your mobile number, wallet transaction references from bKash, Nagad or Rocket, device and login records, and the support messages you send. We use them to run your account, verify payments and meet legal duties.

How long we keep it

Records stay while your account is open and for the retention period our legal and accounting duties set afterwards. When that period ends, records are deleted or stripped of anything that identifies you.

Cookies on the site

Session cookies keep you signed in, preference cookies hold your language and device settings, and analytics cookies show us broken screens. You can block them in your browser, though you will be signed out each visit.

Security you control

Login runs on your mobile number plus a one-time code, so the code is the key. Never pass it to a caller or a chat contact. Set a password unique to this account and change it from your profile if you suspect anything.

GETTING HELP

Where to Take a Legal Question

Legal questions usually arrive in three shapes: something on this page you want explained, a payment or wallet issue tied to a term, or a request to change or close an account. All three start in live chat from the help button inside your logged-in account, because that is the only channel where our team can see your account history and answer against your own record. Email works too when you need something in writing, and the same thread carries the reply.

Team online

Live chat in your account

Open the help button after you log in and a support agent picks up the thread. Have your registered mobile number ready so we can pull your account history and answer the legal or wallet point against your own record.

Email for written replies

Send the question to our support email address shown inside your account settings. Use the same address you registered with, attach any bKash, Nagad or Rocket transaction reference, and the reply stays on record for you.

Account change requests

Ask for a profile correction, data copy or account closure through the same two channels. We confirm the request against your registered details before anything changes, so keep your mobile number and ID documents current.

Legal Questions We Get Asked

These are the questions that reach our support desk most often about terms, wallets and account records. If yours is not here, the answer above on how to reach us applies — live chat first, email when you need it in writing.

Yes. Send the request from your registered email or through live chat, and we confirm it against your details before releasing anything. You get your profile data, wallet transaction history and support records tied to your account.

Tell us before you travel or relocate. Whether you can keep using the account depends on the law where you will be and on eligible regions, so we review it with you rather than letting a restricted login fail without explanation.

No. The terms allow one account per person, tied to your own mobile number and ID. If you have opened a second one by mistake, tell support and we close the duplicate and move the wallet balance to the account you keep.

Request closure through live chat or email, then withdraw any remaining balance to a bKash, Nagad or Rocket wallet in your own name first. We confirm the closure in writing and keep only the records our legal duties require.

We match the wallet you withdraw to against the name on your account. If they differ, or the deposit trail needs a second look, the payment pauses until you send the documents we ask for. It is a check, not a penalty.

They can change when payment rules or local law shift. The current version always sits on this page, and material changes are flagged in your account or by message so you see them before your next deposit.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.